Tuesday, January 19, 2010

JRP = CRAP

I simply don't understand why people want to make me screamy. I'm not a shouty, lathered up kind of girl. I have a wicked bad temper, yes. I get snappy, true. But all out DON'T MAKE ME STOP THIS CAR? Not so much. There is very little in life that to me, is worth getting myself all worked up about. Shouting almost never solves anything.

Except when it does, apparently.

M, as you know is full of The Drama. The child lives to be on stage. Or at least with an audience. In October, she was accepted to an acting school. The school runs sessions and the next session started in November. so I paid her deposit and we waited. When it came time to start class we learned that the adult class she was meant to be placed in was doing "love scenes" and because she's not yet 16, she couldn't participate. No big deal, we'll just start after the new year when the class schedule resets.

Classes were set to resume on 1/6. So I called on 1/5 to confirm that she was in fact scheduled for Wednesday at 7pm and that classes did indeed start the following day. This is how the conversation went:

Me: I need to confirm that M is scheduled to start classes tomorrow.
Hunan: Yes, that's correct, Saturday at 1pm
Me: No, Wednesday. She has prior commitments on Saturdays
Hunan: I will check
(several minutes of holding)
Hunan: Okay, yes. I moved her to Wednesday, she can start on Saturday.
Me: No, she can't. She can't come on Saturday, that's why she's in the WEDNESDAY CLASS.
Hunan: Oh, yes, I see.
Me: So class starts tomorrow?
Hunan: I will check
(several minutes of holding)
Hunan: No, class will begin on 1/13
Me: So not this week, next week?
Hunan: yes.

Seems fairly straight forward, right?

OH BUT NO.

Last Wednesday we drove all the way to the other side of town during rush hour traffic.

And found the office dark and locked.

Apparently they had MOVED. And did they put the new address on the door? NO. Of course not. That would just be silly! Instead it said "we've moved to the x mall!" Which, as you can guess is NOT HELPFUL. Like AT ALL.

So I start calling their office number and high tail it the 20 miles to the general area of where they may or may not be. And does anyone answer the phone? NO. OF COURSE NOT.

About call number 6 I get a poor guy in ANOTHER STATE that not only has NO IDEA where they are but has no idea if there is even a class that night. And has no contact information for anyone that MIGHT have it.

Awesome, right?

About that time the battery on my phone dies.

And that's when I get all shouty.

I call them back on M's phone and find out that not only is class canceled, but that THEIR OWN OFFICE (granted in a different state) has NO IDEA where, exactly they are.

I express that this? This is wholly unacceptable. I firmly insist that I get a call back, from a manager the following business day.

It's been a week. Guess how many call backs I've gotten even though I've called every single day? If you guessed NONE you're completely right.

Now this isn't an inexpensive class. This is college tuition expensive. This is used car expensive.

This? Is complete an utter bullshit. At this point, as far as I'm concerned John Robert Powers acting school in Scottsdale Arizona is a sham. Their utter lack of customer service and professionalism is so complete that I caution ANYONE who has any dealing with them whatsoever to seriously consider finding someone else to give their money to.

6 little kittens say Meow:

Doc said...

I love it when you talk all angry and shouty!

CK said...

That is teh sucks. Can you get your local news-fix it guy to shame them a little? Have M wipe off her eyeliner and look all sad and downcast for the cameras. She'd love it.

Nadine Hightower said...

They took the money and ran?? Too bad. Maybe something else will come up.

OHN said...

Holy crap. I think JRP is the same as Stone Modeling here, that used to be called something else before that.

They open and close faster than my candy drawer.

I agree with CK...get the local news troubleshooters on the scent...they will get your bucks back too.

Evil Twin's Wife said...

Wow! That is really shitty! I hope you get some resolution to your situation...

ZDub said...

Oh, damn. You better start Twittering and emailing. The JPR here shut down too, but I think it was a good school.

I'm sure you could find some other school to send her in the Phoenix area once you get your money back.

That SUCKS.